Customer Satisfaction Archives - Page 4 of 5 - BrandMill

Average Today Loser Tomorrow

During recessionary times, the first place people cut back is with their eating [...]

By Stephen Wayhart|2009-11-16T04:30:32+00:00November 16th, 2009|Advertising, Brand Leadership, Consumer Marketing, Customer Loyalty, Customer Satisfaction, Customer Service Experience, Direct Marketing, Email Marketing, Entrepreneurship, Excellence, Featured, Food and Drink, Innovation, Leadership, Marketing, Marketing Execution, Social Media, Strategy, Word of Mouth Buzz|Comments Off

Starbucks Gold Dusted

I caught this Chicago Tribune story about how Starbucks is combining its Gold [...]

By Stephen Wayhart|2009-11-14T17:07:18+00:00November 14th, 2009|Brand Leadership, Branding, Consumer Marketing, Customer Loyalty, Customer Satisfaction, Customer Service Experience, Excellence, Experiential Marketing, Featured, Food and Drink, Leadership, Marketing, Marketing Execution, Pricing, Product Marketing, Promotions, Restaurants/Hospitality, Retail Marketing, Sales, Strategy|Comments Off

Do Better by Doing Good

Check out what restaurant's like Applebee's, Golden Corral and McCormick & Schmicks, Outback [...]

By Stephen Wayhart|2009-11-11T06:14:02+00:00November 11th, 2009|Advertising, Cause Marketing, Customer Loyalty, Customer Satisfaction, Customer Service Experience, Employee Best Practices, Entrepreneurship, Excellence, Experiential Marketing, Featured, Green Marketing, Improve the World, Leadership, Strategy|Comments Off

Don't Serve Pepsi-Cola

I never quite left the restaurant marketing industry, but over the past few [...]

By Stephen Wayhart|2009-11-10T18:05:20+00:00November 10th, 2009|Advertising, Brand Leadership, Branding, Consumer Marketing, Customer Satisfaction, Customer Service Experience, Entrepreneurship, Excellence, Experiential Marketing, Featured, Food and Drink, Innovation, Leadership, Marketing, Marketing Execution, Marketing Rock Star, New Product Marketing, Premium Brands, Product Marketing, Restaurants/Hospitality, Retail Marketing, Sales, Sampling, Strategy, Word of Mouth Buzz|Comments Off

Do You Sell Black Cows

When I was a kid, my friends and I rarely had any money [...]

By Stephen Wayhart|2009-10-27T07:22:21+00:00October 27th, 2009|Advertising, Brand Leadership, Branding, Customer Satisfaction, Excellence, Experiential Marketing, Featured, Food and Drink, Marketing Execution, New Product Marketing, Product Marketing, Teens/Tweens, Word of Mouth Buzz|Comments Off

Keurig Coffee Rocks

I've always loved Steve Jobs' famous quote about good design, "You know a [...]

By Stephen Wayhart|2009-09-12T07:14:21+00:00September 12th, 2009|Customer Loyalty, Customer Satisfaction, Customer Service Experience, Design, Excellence, Experiential Marketing, Featured, Food and Drink, Marketing Execution, Product Marketing, Strategy, Word of Mouth Buzz|1 Comment

What's in it for your customer

Face it. You are a selfish, self-centered son-of-a-gun. And, so is your customer. [...]

By smwayhart|2009-04-21T15:12:00+00:00April 21st, 2009|Analytics, Customer Satisfaction, Excellence, Featured, Strategy|Comments Off

Google 411

Google's new 411 service is free, fast and easy to use. Give it [...]

By Steve Wayhart|2009-02-03T14:18:00+00:00February 3rd, 2009|Brand Leadership, Customer Loyalty, Customer Satisfaction|Comments Off

Be Remarkable

From the mid 1980s to the mid 1990s, I was blessed to work [...]

By Steve Wayhart|2009-01-08T23:17:52+00:00January 8th, 2009|Brand Leadership, Customer Satisfaction, Customer Service Experience, Experiential Marketing, Strategy|Comments Off

Auto Insurance Marketing Moves Online

In 2007, the number of auto insurance policies purchased online exceeded 2 million [...]

By Steve Wayhart|2009-01-03T15:12:00+00:00January 3rd, 2009|Customer Satisfaction, Customer Service Experience, Insurance, Internet/Interactive Marketing|Comments Off

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