Customer Satisfaction

/Customer Satisfaction

Banned for Bad Tipping

When I caught this headline, "Banned for Bad Tipping" on CNN.com today, I [...]

Pittsburgh's New Innovative Giant Eagle

Twenty years or so ago, I had several conversations with marketing colleagues about [...]

iWant, iNeed, iGotta

Pancakes in a can? I'm all in! What a simple brand promise - [...]

The Kids Are Alright Part II

In an earlier post, I reported that it was great to see the [...]

All Football Field Goals Aren't Worth 3 Points

Did you ever wonder why all football field goals are worth three points [...]

Panera Bread's Success Keeps Rising

I loved reading this recent Time Magazine article about the raging success of [...]

Why Southwest Airlines Rocks

Sometimes I think marketing is a pretty easy business. Do right by your [...]

Average Today Loser Tomorrow

During recessionary times, the first place people cut back is with their eating [...]