News2017-10-08T16:30:56+00:00

Word-of-Mouth Budgeting

By |April 1st, 2008|Categories: Word of Mouth Buzz|

Ketchum reports that in 2007, nearly 66 million adults have shared reviews and advice about products and services. And, 27 million will “exert influence” online, but less than a quarter (24 percent) of communicators have a word-of-mouth strategy in place. Don't overlook WOM in your budget and plans.  Make an [...]

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Who's Driving Customer Loyalty

By |March 28th, 2008|Categories: Automotive, Customer Loyalty|

Who's Got The Most Loyal Customers? In the automotive category: 1 Toyota 2 Mercedes/BMW (tie) 3 Honda 4 Nissan 5 Saab 6 Chevrolet 7 Jeep 8 Volkswagen 9 Hyundai 10 Chrysler/Volvo* (tie) 11 Ford 12 Kia 13 General Motors * First time on list Source: Brand Keys Customer Loyalty Engagement [...]

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Chrysler to Cut Models

By |March 23rd, 2008|Categories: Automotive, Marketing, New Product Marketing, Product Marketing|

Interesting to note that Chrysler is cutting back on models. They're considering halving their line and pruning their dealer network. More brands would be wise to follow suit. What do you offer that's duplicating and/or draining your resources.  How about doing fewer things, but doing them "remarkably" well! Analyze the [...]

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