I haven’t flown on an airline other than Southwest Airlines for some time and it will be a long time before I fly any other domestic airline if I can prevent it.
Unfortunately for me for an upcoming trip, Southwest’s schedule didn’t work out so I had to make my reservation with another airline.
Without mentioning names, here’s just one of the disclaimers I encountered booking my flight earlier today, “Any change to this reservation (including flight, dates, or cities) is subject to a $150.00 change fee per passenger.”
Unreal…$150 for a few simple keystrokes?
Don’t even get me started about charging me for a preferred aisle seat!
Southwest Airlines’ Simple, Clear and Meaningful Benefit Laden Value Proposition
I wrote sometime ago about ‘Why Southwest Rocks.’ At the time, I was complementing their simple, clear brand promise of ‘bags fly free.’
Now, what do you think Southwest is promoting in their latest ‘Southwest Makes the Call’ ad campaign?
Yes…‘no change fees.’
Southwest Airlines’ clear, simple, relevant and meaningful value-added messages of ‘bags fly free’ and ‘no change fees’ are a lesson for all brand marketers.
Does your brand communicate simple, clear, meaningful benefits like Southwest?
If so, I assure you your brand will soar. If not, it will remain grounded or crash.
Hey Southwest I wish you clear, blue skies – you deserve it – and deserve my business.
Hope to fly you again soon!
